Privacy Policy

    • We are Effusiontech Pty Ltd trading as SPEE3D ABN 72 602 821 518 (SPEE3D, we, us). The SPEE3D Privacy Policy (Privacy Policy) is provided to ensure you understand your rights and obligations when you access and navigate our website located at (Website) and download and use the SPEE3DCRAFT Simulator (Simulator) and when we collect personal information from you by other methods, such as your entry to a competition run by us.
    • This policy sets out:
      • what is considered personal information;
      • what personal information we collect and hold;
      • how we collect, hold, use or disclose personal information;
      • the purposes for which we collect personal information;
      • what happens if we are not able to collect personal information;
      • how to seek access to and correct your personal information;
      • whether we disclose personal information outside Australia; and
      • how to contact us.
    • SPEE3D respects the rights and privacy of all individuals and is committed to complying with the Privacy Act 1988 (Cth) (the Act) and the Australian Privacy Principles and protecting the personal information we hold.
    • We may, from time to time, review and update this policy, including taking account of new or amended laws, new technology and/or changes to our operations. All personal information held by us will be governed by the most recently updated policy and we will give you notice of our revised policy by posting to our Website.
    When used in this policy, the term “personal information” has the meaning given to it in the Act. In general terms, it is any information that can be used to personally identify you. This may include (but is not limited to) your name, age, gender, postcode and contact details (including phone numbers and email addresses) and possibly financial information, including your credit card or direct debit account information. If the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be considered personal information.
    • We collect the type of personal information required to assist with providing SPEE3D’s products and services, including the Simulator, and informing you about them.
    • This may include personal information such as:
      1. personal or company name;
      2. mailing or street address;
      3. email address;
      4. telephone number;
      5. age or birth date;
      6. occupation;
      7. details of what you have purchased from us or which of our services you have enquired about, together with any additional information necessary to deliver those services and to respond to your enquiries;
      8. financial information, including your credit card, direct debit or PayPal account information; and
      9. any additional information relating to you that you provide to us directly through our website, by phone or in person, or information you have provided indirectly through use of our website or online presence through our representatives or otherwise.
    • We collect your personal information directly from you unless it is unreasonable or impractical to do so. We do this in ways including:
      • via your access and use of our Website;
      • when you download the Simulator;
      • when you make any online purchases via our Website;
      • when you enter a competition operated by us;
      • via someone else who has provided us with your information; and
      • during conversations between you and us via phone.
        • We may also collect personal information from third parties including third party companies such as law enforcement agencies and other government entities, e-commerce platforms, data suppliers, advertisers, mailing lists and contractors and business partners.
        • We may also provide your information to third parties engaged by SPEE3D to perform functions on its behalf, such as processing credit card information, order fulfilment, mailouts, shipping, debt collection, marketing, research and advertising; and third parties authorised by you to receive information held by SPEE3D.
        • We may collect and disclose personal information to third parties for the purposes described in this policy. These purposes include but are not limited to:
      • efficient communications between you and SPEE3D;
      • secure storage and management of your files to allow SPEE3D to deliver services to you; and
      • notifying you of promotional material which may be suited to you.
        • The primary purpose for which we collect information about you is to enable us to perform our business activities and functions, to communicate with you and to provide you with the best customer experience.
        • Other purposes for which we will collect or use your personal information are:
    • (consent) where you have consented to our use of your personal information;
    • (contract performance) where we are required to collect and handle your personal information in order to provide you with the services we have contractually agreed to provide to you;
    • (legal obligations) where we need to use your personal information to comply with our legal obligations (including establishing, exercising or defending legal claims);
    • if you are located within the European Economic Area (EEA):
      • (legitimate interests) where we have a legitimate interest in using your personal information. For example, if we consider that our interest in using your personal information for the specific purpose is not outweighed by interests you have or prejudice you may suffer from the use of the information; or
      • (substantial public interest) where we need to process your personal information for reasons of substantial public interest as set out in EU law or the laws of the state in which you are based.
      • We generally collect personal information as part of providing you with access to our products and services, informing you about them, complying with our contractual and other legal obligations, running promotions and other marketing activities or administering our relationship with you by responding to your enquiries and providing you with information about SPEE3D events, products and services that may be of interest to you.
      • We may use your personal information for those purposes, for any other purpose listed on a collection statement at the point of collection, or in any other way if we ask for your consent first.
      • Your personal information will not be shared, sold, rented or disclosed other than as described in this Privacy Policy.
      • We may disclose your personal information to:
        • our employees, contractors, licensees or external service providers for the operation of our Website and Simulator or our business, fulfilling requests by you, including without limitation IT systems administrators or payment processors;
        • specific third parties authorised by you to receive information held by us;
        • the police, any relevant authority or enforcement body, or your Internet Service Provider or network administrator, for example, if we have reason to suspect that you have committed a breach of any of our terms and conditions, or have otherwise been engaged in any unlawful activity, and we reasonably believe that disclosure is necessary;
        • as required or permitted by any law (including the Privacy Act).
    • Where practical, you may choose not to identify yourself, deal with us on an anonymous basis or use a pseudonym.
    • In some instances, if you do not provide us with required personal information described in this policy, we may not be able to provide you with the services you requested, either to the same standard, or at all.
    • As a result, SPEE3D may need to suspend, cancel, decline, or renew your access to and use of the Website and Simulator (subject to our Terms of Use and relevant laws).
    • We may send you direct marketing communications and information about services that we consider may be of interest to you. These communications may be sent in various forms, including mail, SMS or email, in accordance with applicable marketing laws, such as the Spam Act 2004 (Cth). If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so.
    • We use third parties to help us market or advertise you (such as HubSpot). We may provide your personal information, such as your name and email address for the purposes of marketing and advertising to you on these platforms. It is important that you are aware of HubSpot’s privacy policy here.
    • In addition, at any time, you may opt-out of receiving marketing communications from us by contacting us (details below) or by using the opt-out facilities provided (e.g. an unsubscribe link). We will then ensure that your name is removed from our mailing list. We do not provide your personal information to other organisations for the purposes of direct marketing unless expressly authorised by you.
    • If you receive communications from us that you believe have been sent to you other than in accordance with this policy, or in breach of any law, please contact us using the details provided below.
    • Our Website and Simulator may contain links to other websites operated by third parties.
    • We make no representations or warranties in relation to the privacy practices of any third party website and we are not responsible for the privacy policies or the content of any third party website.
    • Third party websites are responsible for informing you about their own privacy practices. We advise you check the privacy policy and terms and conditions of any third party website or business before using their services.
    • Your personal information will be accessed by SPEE3D, our staff or suppliers and will be stored in Australia.
    • We will take reasonable steps to ensure that the overseas recipients of your personal information do not breach the privacy obligations relating to your personal information. If you are located in the EEA, we must comply with specific rules when we transfer personal information from inside the EEA to outside the EEA. When we do this, we will use appropriate safeguards to protect any personal information being transferred.
    • If you are located in the EEA, you should note that your personal information will be stored and accessed in countries that have a lower level of data protections than under EU law.
    • You may request access to any personal information we hold about you at any time by contacting us at
    • Where we hold information that you are entitled to access, we will try to provide you with suitable means of accessing it (for example, by mailing or emailing it to you). We will not charge for simply making a request and will not charge for making any corrections to your personal information. If you make an access request, we will ask you to verify your identity. There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others, or if it would result in a breach of confidentiality. If that happens, we will give you written reasons for any refusal.
    • If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request us to amend it. We will consider if the information requires amendment. If we do not agree that there are grounds for amendment, then we will add a note to the personal information stating that you disagree with it.
    • We request that you keep your information as current as possible so that we may continue to improve our service to you.
    • We will take all reasonable steps to protect the personal information that we hold from misuse, loss, or unauthorised access, including by means of firewalls, password access, secure servers and encryption of credit card transactions.
    • If you suspect any misuse or loss of, or unauthorised access to, your personal information, please let us know immediately.
    • If we suspect any misuse or loss of, or unauthorised access to, your personal information we may inform you of that suspicion and take immediate steps to limit any further access to, or distribution of, your personal information. If we determine that the breach is likely to result in serious harm to you and we are unable to prevent the likely risk of serious harm with remedial action, we will take action in accordance with the Privacy Act 1988 (Cth).
    • If we receive unsolicited personal information that we are not permitted to collect under this privacy policy, or within the confines of the law, we will destroy or de-identify the unsolicited personal information as soon as practicable if it is lawful and reasonable to do so. We will destroy or de-identify your personal information if we no longer require it to deliver our services as soon as practicable if it is lawful and reasonable to do so.
    • When you use our Website, Simulator, products or services, SPEE3D or our service providers may obtain information using technologies such as cookies, tags, web beacons, and navigational data collection (log files, server logs, and clickstream data) to better understand your user experience. For example, SPEE3D or our service providers may collect information like the date, time and duration of visits and which webpages are accessed.
    • When you access our Website, we may send a “cookie” (which is a small summary file containing a unique ID number) to your computer. This enables us to recognise your computer and greet you each time you visit our Website, without bothering you with a request to register or log-in. It also helps us keep track of products or services you view, so that we can send you news about those products or services.
    • We also use cookies to measure traffic patterns, to determine which areas of our Websites have been visited, and to measure transaction patterns in the aggregate. We use this to research our users’ habits so that we can improve our online services. If you do not wish to receive cookies, you can set your browser so that your computer does not accept them.
    • We may also log IP addresses (the electronic addresses of computers connected to the internet) to analyse trends, administer the Website, track user movements, and gather broad demographic information.
    • This information is generally not linked to your identity, except where it is accessed via links in SPEE3D emails or where you have identified yourself. We may also collect anonymous data (which is not personal information) relating to your activity on our Website (including IP addresses) via cookies. We generally use this information to report statistics, analyse trends, administer our services, diagnose problems and target and improve the quality of our services. To the extent this information does not constitute personal information because it does not identify you or anyone else, the Australian Privacy Principles do not apply and we may use this information for any purpose and by any means whatsoever.
    • All users of the SPEE3D Website and Simulator have the following rights:
      1. The right to know why your personal information is being collected, how it will be used and who it will be disclosed to;
      2. The right to access the personal information we hold about you;
      3. The right to deal anonymously or with a pseudonym with us;
      4. The right to ask for your personal information that is incorrect to be corrected;
      5. The right to make a complaint if you believe we have mishandled your personal information.
    • In compliance with the European General Data Protection Regulation (GDPR), the following rights apply to European Union Citizens:
      1. the right to request information about whether and which personal data is processed by us, and the right to demand that personal data is rectified or amended.
      2. under certain circumstances, the right to request that personal data should be deleted.
      3. under certain circumstances, the right to demand that the processing of personal data should be restricted.
      4. withdraw your consent to the processing and use of your data completely or partially at any time with future application.
      5. have the right to obtain your personal data in a common, structured and mechanically readable format.
      6. contact our data protection officer if there are any questions, comments, complaints or requests in connection with our statement on data protection and the processing of your personal data.
      7. the right to complain to the responsible supervisory authority if believed that the processing of your personal data is in violation of the legislation.
    • If you believe your privacy has been breached by us, have any questions or concerns about our Privacy Policy please, contact us using the email and provide details of the incident so that we can investigate it.
    • We will treat your requests or complaints confidentially. Our representative will contact you within a reasonable time after receipt of your complaint to discuss your concerns and outline options regarding how they may be resolved. We will aim to ensure that your complaint is resolved in a timely and appropriate manner.
    • If you are not satisfied with the outcome of our investigation, then you may request that an independent person (usually the Commonwealth Privacy Officer) investigate your complaint.
    • To contact SPEE3D about your personal information, concerns or complaints, email or alternatively, write to SPEE3D at 5 Wayne Court, Dandenong VIC 3175.